Hello again from Burlington.
Last week I looked at a new name for the
virus,
SARS-Cov-2
. We have been open for
emergency eye care during the past two months, and are getting ready to open up
for regular visits. Let me take you on a tour of a visit to Burlington Eyecare
with this new reality in place.
Key principles need to be stated before we begin. We
need to minimize contact and maintain distancing with patients and staff. We contact you by phone or email and send you
a form that you will fill out and return to us.
If your appointment is for new spectacles we will take you on-line to
our new boutique where you can preselect a number of frames before your
visit. We then set up an appointment and
provide updates with timely reminders by text or e-mail. You arrive for your
appointment and wait in your car, calling or emailing us to let us know that
you have arrived. One of our staff, garbed
out in goggles/mask/and gloves will come and escort you in. We are asking patients to come in alone if
possible and to wear a mask
.
We
screen all patients and staff: temperature with an infrared gun, oxygen levels with an oximeter, checking for any COVID symptoms.
You will have noticed that we have created space, by
removing extra chairs for waiting, taking away magazines, toys and books. Once
you are inside, there will be very little waiting, you will be taken for the
necessary pretests then to the doctor’s exam room. The doctor will discuss your reasons for
visiting and address your concerns as |we take you through a thorough
examination of your eye health.
Treatment options will be discussed if necessary and the most
appropriate course of action will be taken.
We continue to provide the best in eyewear and lens options as well as contact lenses
, and dry eye remedies
. At
every stage of the process all surfaces are sanitized and social distancing is
observed as much as possible.
This snapshot gives you some idea of what we have
learned so far, and we will be open to making the necessary changes as more
information is released.
Our patients will be getting an email from us as soon
as the government gives us the green light and we look forward to providing the
best possible care, as always, in the safest way.
For more information on SARS-COV-2, or COVID-19, please refer to
the Canadian Government's COVID-19 Resource Page
. Additionally you can refer to
the WHO's (World Health Organization) COVID-19 Resource Page
, and
the CDC's COVID-19 Resource Page
.
Til next week,
Dr. Mark Germain, The Good Doctor, Burlington Eyecare
